FAQs

1. What is the prize?

There are 1,000,000 Max Factor Colour Elixir lipsticks in Ruby Tuesday available to be won from 5th December 2011 to 30th June 2012 inclusive.

2. What dates is the online instant win open?

The online instant win is open from 5th December 2011 to 30th June 2012 inclusive.

3. Which packs contain unique codes?

Special K 375g
Special K 500g
Special K 750g
Special K Red Berries 375g
Special K Red Berries 500g
Special K Oats & Honey 425g
Special K Oats & Honey 650g
Special K Peach & Apricot 375g
Special K Bliss Creamy 375g
Special K Strawberry & Choc 375g
Special K Yoghurty 375g
Special K Fruit & Nut 12 x 425g
Special K Clusters Honey 12 x 375g
Special K Clusters Strawberry 12 x 375g
Special K Original 12 x 375g
Special K Red Berries 12 x 275g
Special K Original 310g £2.39
Special K Red Berries 275g £2.39
Special K 375g 33% Extra Free
Special K Red Berry 5 bar box
Special K Red Berry 12 bar box
Special K Peach & Apricot 5 bar box
Special K Milk Double Choc 5 bar box
Special K Milk Double Choc 12 bar box
Special K Rasp & Choc 5 bar box
Special K Orange & Choc 5 bar box
Special K Mint & Choc 5 bar box
Special K Mini Breaks Original 5 bar bag
Special K Mini Breaks Choc 5 pack bag
Special K Mini Breaks Lemon 5 pack bag
Special K Mini Breaks Caramel 5 pack bag


4. What are codes and how do they work?

One unique code can be found on the inside of each participating promotional Kellogg’s Special K pack. To enter go to www.myspecialk.co.uk/lipstick or www.myspecialk.ie/lipstick and log in with your account details and enter your 10 digit unique code. Winners will be notified online instantly with a congratulations message appearing on screen. If you haven’t already got an account with Special K, you will need to create one with your name, address, postcode, telephone number and email address.

5. Whereabouts on the pack can I find my unique code?

Codes are 10 letters long and are located on the inside front panel of the cereal box on participating promotional packs. The code is not printed on the outside of the pack. It is not the pin number or the Best Before End date. The code will be printed in red ink.

6. Why do I need to register?

Registration is needed, so that if you are a winner we can use these details to contact you. PLEASE NOTE: You must ensure that your contact details are complete and correct as we will be sending your Max Factor Colour Elixir lipsticks in Ruby Tuesday to the address supplied to all winners. The date of birth is required as entrants must be aged 16 or over to be a valid winner.

7. Are there any age restrictions?

Yes, you need to be aged 16 years or over to enter.

8.Do I need to create a Kellogg’s account?

If you don’t already have a Kellogg’s account then you will need to create one in order to enter the prize draw. All you need to do is fill in your details in the six fields provided and your account will be set up straight away.

9. Do I need a printer?

No, you do not need to print anything to enter the online instant win promotion.

10. How do I enter my code?

First go www.myspecialk.co.uk/lipstick or www.myspecialk.ie/lipstick to or log in or create a Kellogg’s account and enter your 10 digit unique code. After the code is accepted, you will see a message instantly online if you are a winner or not.

11. I can’t enter my code?

The codes are alphabetic, so please make sure you are not entering any numbers. For example, the letter I could be mistaken for the number 1, or the number 0 for the letter O.

12. How will I know my entry has been submitted successfully?

If you are a winner you will receive a congratulations message on screen and you will also receive an email to confirm that you will receive your Max Factor Colour Elixir lipsticks in Ruby Tuesday within 28 days.
If you’re not a winner, you will receive a message to advise to try again next time with another unique code from a promotional pack of Kellogg’s Special K.

13. Can I enter more than once?

Yes, you can enter a new unique 10 digit code from your promotional pack of Special K as many times as you like within the promotional period. Each code can be used only once.

14. Can I win more than once?

Yes, you can win more than once.

15.What’s the total prize fund?

The total prize fund is 1,000,000 Max Factor Colour Elixir lipsticks in Ruby Tuesday

16. I cannot log in?

If you have created a Kellogg’s account please check that you are entering the correct email address and password and that you have verified your registration via the link sent to your email address. If you have not received your email, please check your spam folder.

17. I have forgotten my password

Please follow the ‘Forgotten password’ link on the log in window – revisit once website designed to ensure giving best advice. You will then need to input your email address and we’ll send you an email with your new password which you will need to use to log back in to your account.

18. Where can I purchase more Max Factor cosmetics?

Max Factor cosmetics are available to purchase at most Boots and Superdrug stores across UK, NI and ROI. They are also available at larger Tesco, ASDA and Sainsbury’s supermarkets.

19.Is Max Factor Colour Elixir lipsticks in Ruby Tuesday available to purchase?

Yes, please see retail outlets above.

20. Has the lipstick been tested on animals?

No, Max Factor don’t test any lipsticks or any of their other cosmetics on animals.

21. How do I know if I’ve won?

Winners will see an instant message online after their code has been accepted and will also receive an email to confirm this. Customers do not need to take any further action once they have received their email as their prize will be automatically fulfilled. However, customers MUST ensure that their address is complete and correct when they are entering details online as this address will be used in the event of their entry being a winner. As we may need to contact participants to verify their address (in the event that address is incomplete or incorrect), all participants must ensure they are contactable for 28 days after that specific draw date closes on the same email address they used for entry/registration into the promotion. In the event that the Promoter cannot contact any winner after taking all reasonable steps to do so it reserves the right at its absolute discretion to award the prize to a substitute winner drawn at the same time as the original.

22. Is there a No Purchase Necessary route?

There are no purchase necessary routes available in the Republic of Ireland and Northern Ireland.
You will be entered into a prize draw to win a Max Factor Colour Elixir lipsticks in Ruby Tuesday. Closing date for receipt of no purchase necessary entries is 30th June 2012. The draw will be run on 1st July 2012 and winners will be notified by telephone. Only 1 entry per stamped envelope. Bulk entries and entries sent via 3rd parties will not be accepted.
To enter the draw via the no purchase necessary route please send your name, address and telephone number, written clearly in black or blue ballpoint pen, to the following address.
ROI & NI Max Factor Prize Draw
Kellogg’s Customer Care
PO Box 356
Warrington

23. I have a question that isn't answered here, who can I speak to?

You can contact the Kellogg's customer careline, who will endeavor to assist, on 0800 626066 in the UK and 1800 626066 in the Republic of Ireland, between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. ? Alternatively, you can email us via the Kellogg’s website at www.kelloggs.co.uk/contact in the UK or www.kelloggs.ie/contact in the Republic of Ireland.